Jagdamba Yatra Company, Jaipur, Rajasthan
At Jagdamba Yatra Company, we want every yatra to be peaceful and memorable. We understand that plans can change, so this policy explains how cancellations and refunds work for our pilgrimage tour packages and transport services.
1. Applicability
This policy applies to all bookings made with Jagdamba Yatra Company, including pilgrimage tour packages, group yatras, and vehicle or transport bookings, whether made online, by phone, or in person.
2. Cancellation by the Customer
For Tour Packages
| Time of cancellation (before departure date) | Refund |
|---|---|
| 30 days or more | 90% of the amount paid |
| 15 to 29 days | 70% of the amount paid |
| 7 to 14 days | 50% of the amount paid |
| Less than 7 days | No refund |
For Transport Services (bus, car, tempo traveller, etc.)
| Time of cancellation (before departure) | Refund |
|---|---|
| 7 days or more | 90% of the amount paid |
| 3 to 6 days | 60% of the amount paid |
| 24 to 72 hours | 25% of the amount paid |
| Less than 24 hours | No refund |
For Long Tours (Teen Dham Yatra and other 30+ day tours)
Cancellations made 45 days or more before departure receive a 85% refund. Cancellations made 20 to 44 days before departure receive a 50% refund. Cancellations made less than 20 days before departure are non-refundable.
3. Non-Refundable Charges
The following are not refundable once paid: train, bus, or flight tickets already issued; hotel, dharamshala, or ashram bookings already confirmed; permits, registration fees, and entry or darshan charges; and payment gateway or processing fees.
4. Cancellation by Jagdamba Yatra Company
We may cancel or reschedule a yatra due to natural calamities, landslides, road closures, government restrictions, extreme weather, or insufficient group size. In such cases, you can choose between:
- A full refund of the amount paid (excluding non-recoverable third-party charges), or
- Rescheduling to another date or an equivalent package at no extra cost.
5. Unused Services & No-Shows
No refund is given for missed departures, late arrival at the pick-up point, or services you choose not to use during the trip, such as meals, sightseeing, or hotel stays. If you leave the tour midway for personal reasons, the remaining amount is not refundable.
6. Change of Date or Passenger
Date changes are allowed up to 15 days before departure, subject to availability and any difference in cost. Replacing a traveler with another person is allowed up to 7 days before departure, provided the new traveler’s details and ID are submitted.
7. Refund Process
- To cancel, contact us by phone, WhatsApp, or email with your booking ID and traveler name. The date we receive your request is treated as the cancellation date.
- Approved refunds are processed within 7 to 10 working days.
- Refunds are sent to the original payment method or bank account used for booking.
8. Special Circumstances
In case of a medical emergency or a death in the immediate family, please contact us with supporting documents. We will review your case with compassion and may offer a higher refund or a credit toward a future yatra, at our discretion.
9. Disputes
Any dispute will be handled under the laws of India, and the jurisdiction will be Jaipur, Rajasthan.
10. Contact Us
Jagdamba Yatra Company
Phone / WhatsApp:= +91 8949909847
Email: vashisthnikhil09@gmail.com
Address: Anand City, Agra Rd, Paldi Meena, Jaipur, Jaipur Nagar Nigam Area, Rajasthan 302031
This policy may be updated from time to time. The policy in effect on the date of your booking will apply.